Terms
Orders are processed through our secure website. You will automatically receive an order confirmation after ordering. If you don’t check your spam folder, if still not there you may of ordered with a incorrect e-mail address. Please contact us immediately.
Payment of orders placed online will be processed securely through Stripe.
We will ship orders to the address associated with the payment account. If your billing and shipping address do not match, orders may ship with signature confirmation and are exempt from discounted or free shipping.
Want your order shipped to a person or address not associated with your payment card? Pay with check. You will need to contact us with your order, include name, shipping address and be invoiced total due.
Fiber to Yarn will not be responsible for order once shipped. Packages shipped include insurance, delivery or signature confirmation. You will be e-mailed the tracking number when your package ships. If order is received obviously damaged, do not open or accept, ask shipper to return to sender. If you find damage after opening, contact us immediately indicating problems so claim against insurance can be made. Be sure to save all the packing materials and contents.
Package lost or stolen after delivery, insurance is no longer available and claim can not be made. To avoid this issue sign up for the Free Service USPS informed delivery. UPS and FedEx have similar services.
Special Orders Items that are not in stock at Fiber to Yarn, but can be ordered. Each supplier has a minimum we must meet in order to place a order. If your order does not meet this minimum, and we can not combine it with another order within 1 month, we will contact you. If your order meets the minimum, it will be ordered by next business day. Special Order Sales are Final. Details on Ashford Special Orders
Vendors we purchase from: Addi, Ashford, Foxglove Fibers, Skacel, Schacht. Fabric (full bolts or Pre-cuts) from E.E. Schenck, Clothworks. Riley Blake or Maywood. If you can’t find what you need posted on the website, contact us to see if a Special Order is possible.
Order Acceptance Policy Fiber to Yarn - reserves the right at any time after the receipt of your order to accept or decline your order for any reason. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. If we can not complete the sale you will be notified by e-mail and your payment refunded.
Links This site may contain links to other sites on the Internet that are owned and operated by third parties. Fiber to Yarn, is not responsible for the operation of or content located on or through any such site.